Industries · Services & Hospitality

Professional services

In professional services the stock is people's time. Profit depends on utilisation, write-offs and how quickly billed work turns into cash, and the questions are about which clients and engagements actually pay for the team.

The questions that decide the numbers

What a professional services business needs answered.

  1. 01Which clients and services earn their share of staff time?
  2. 02How much billed work is written off or collected late?
  3. 03Is pricing based on effort, value or habit?
  4. 04Are TDS and VAT on fees handled correctly?

Across services & hospitality

Capacity is the constraint and it cannot be stored. An empty room or an idle table is revenue that never existed, so the question is not cost per unit but contribution per available unit, and how it moves across a season. Payroll is largely fixed against demand that is not. Most of the work is understanding which segments, channels and periods actually carry the fixed base, and what happens to cash in the months they do not.

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