Industries · Services & Hospitality

Hotels and resorts

A hotel sells time that cannot be stored. An empty room is revenue that never existed, payroll is largely fixed, and the seasons decide whether the year covers its debt. The numbers that matter are revenue and contribution per available room, by season and channel.

The questions that decide the numbers

What a hotels and resorts business needs answered.

  1. 01What does each channel earn after commissions?
  2. 02Does the off-season cover the fixed base, and with how much cash?
  3. 03Is VAT and the service charge handled correctly across packages?
  4. 04Does the loan schedule match the seasons?

Across services & hospitality

Capacity is the constraint and it cannot be stored. An empty room or an idle table is revenue that never existed, so the question is not cost per unit but contribution per available unit, and how it moves across a season. Payroll is largely fixed against demand that is not. Most of the work is understanding which segments, channels and periods actually carry the fixed base, and what happens to cash in the months they do not.

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